After-Sales Support

Heart Beast is committed to design, function and quality in every single product made. 

We thank you for your continuous support of our small brand!

Bottle

Heart Beast has the sole discretion to determine the best solution for you.

The bottle cap has a 90-day warranty from the day of purchase to ensure no leakage. 

If your bottle leaks within the 90-days, kindly follow the steps below for us to assist you accordingly. 

Within 90 days: To start a warranty claim, click here to submit your request, it shall take less than 7 working days to contact you for a replacement.

After 90 days: You will be able to repurchase the bottle cap at an exclusive price. Submit your request here

The bottle body does not have a warranty period as it is considered a wear-and-tear item (i.e. damages may occur over time). 

If you experience an accidental drop-and-crack, we welcome feedback on your user experience. 

We believe it is important to hear from users, as it helps us make our products better. 

Feel free to submit your feedback here

The bottle case does not have a warranty period as it is considered a wear-and-tear item. 

However, we welcome feedback on your user experience. We believe it is important to hear from users, as it helps us make our products better. 

Feel free to submit your feedback here

We recommend using the custom-made bottle brush along with some mild dish soap to clean the bottle.

Click here to view the bottle brush

TRITAN material has been tested and approved by SIRIM Malaysia (on May 2022), as being able to withstand temperatures up to 118 degrees Celsius +-1. Due to safety reasons, we recommend that the water in the bottle stays below 90 degrees Celsius. As such if maintained with proper care, the bottle has a minimum life span of 2 years.

Apparel

Heart Beast has the sole discretion to the determine the best solution for you.

Dark-coloured apparel shall be washed separately for the first three washes as highlighted in the tag. It is due to the micro-breakage of the fibres and leading to the release of dye as a result when new apparel gets into water.

We suggest, machine washing in cold water and delicate wash. This helps protect the material fiber and shape of clothing. We suggest to avoid using fabric softeners , as it may block sweat and dirt from washing out.

For additional protection, we suggest using placing your sportswear in a laundry/mesh bag.

Fabric can be in different material and form of structure. The soft-to-skin nylon is made in most of the women sportswear collection for its tender and soft in nature.

Pilling on the nylon-made fabric surface is most commonly found due to the abrasion to the fabric. As the clothing is rubbed, snagged, pulled or stretched, it causes the fibres to break down, become weak, and start to pill.

Trimming the clothing surface is the best solution for it.

A dryer is absolutely NOT recommended for all sportswear and essentials with printing as the extreme heat is highly likely to peel off the printing.

Submit your request here if you would like to seek assistance.