Ordering and Shipping

Heart Beast is committed to design, function and quality in every single product made. 

We thank you for your support and care.

Ordering

Ordering is available on this website and GrabMart (within Klang Valley).

You are welcome to place your order on our website by creating an account with us.

To create an account simply follow these steps. 

Step 1: Select the Account button located on the top right corner of the screen 

Step 2: Fill in your email address and double-check that the details are correct. An automated email will be sent to your email inbox containing a verification code. 

Step 3: Enter in the verification code into the website. 

Step 4: Begin your shopping experience!

You may proceed to create a new account on the website, as per the steps above. 

Meanwhile, please click on “Chat with Us” to send us details such as your name, phone number, and email address. 

Cancellation of the order is available if your purchased item(s) have yet to be delivered from our end. Once the item(s) have been delivered, the purchase will not be available for cancellation or refund. 

As such please, ensure that your order is correctly placed and paid before checkout.

Shipping

Your order will be processed at 12 p.m. (Malaysian time), every working day.

Shipping within Peninsular Malaysia usually takes 3 working days; whereas shipping to East Malaysia takes up to 7 days.

Orders that come in after 12 p.m. on Fridays will only be processed the next working day.

All purchases of products from the website are made pursuant to a shipment contract.

This means that the risk of loss and title for such products passes to you upon our delivery to the local carrier for domestic deliveries and the international carrier for global deliveries.

All parcels are shipped from Kuala Lumpur, Malaysia.

You will be able to track your order through our website. 

Once your order has been shipped, your tracking number number should be made available. 

Simply login to your website account and search for the order you wish to track.