Return and Exchange

Heart Beast is committed to design, function and quality in every single product made. 

We thank you for your continuous support!

Return Policy

Return shall be made at your expense in order to get your Exchange for free at your doorstep.

The return and exchange policy is only applicable within 7 days of your order; or the day of your receipt of the delivery tracking status (whichever comes later).

Item(s) to be returned for an exchange must be in its original condition, unwashed, unused and with the tag in place.

Clothing in white is not available for exchange.

Yes, you can still return the item(s) and get the exchange.

However, a small charge of RM5 will be deducted from the initial amount paid for the returned item(s).

For example, you return an item purchased at RM89, but due to the lack of tag/packaging bag a small charge of RM 5 will be deducted.

For the wrong item(s) received, kindly inform us once you unbox the parcel. The team shall arrange the Return and Exchange for you at our expense seamlessly.

For defects, Heart Beast has sole discretion to determine what qualifies as a manufacturer's defect, and only authentic products purchased from an

authorized Heart Beast dealer or from the Heart Beast are considered.

Heart Beast has the final say to offer you the best solution.

For Online sales, kindly return via post, kindly send it to the address below:

Attn HB Operation

B-5-26 ATIVO PLAZA, 1, JALAN PJU 9/1 DAMANSARA AVENUE, BANDAR SRI DAMANSARA, 52200 KUALA LUMPUR, MALAYSIA.

If you are going to drop the returned item(s) in person, kindly drop us a message via the “Chat with Us” button. Please allow us some time to acknowledge your request and guide you further.

For Offline sales, kindly drop us a message via the “Chat with Us” button to inform us of your intended return.

Do note that exchanges made through pop-up booths are subject to availability, and can only be done at the booth the purchase was made.

Exchange Policy

Return shall be made at your expense in order to get your Exchange for free at your doorstep.

If you wish to return the item(s) and exchange it for another colour/size/design, kindly notify your return via “My Order” before arranging the delivery fee at your own expense.

Please use the "Note" section to inform us of your reasoning and the item you wish to exchange.

The exchanged item(s) shall be resent to you free of charge.

If the exchanged item has the same priced-value as your returned item, no additional payment is needed.

If the exchanged item is at a higher price, you will be informed to top up the price difference before the team delivers the exchanged item to you.

Refund Policy

Heart Beast has the sole discretion to determine the best solution for you.

We apologize as Heart Beast has a no-refund policy. 

Return for an exchange is applicable only for sportswear that meets the requirements.

As such please double-check that your order and items are correct before checkout.